Terms & Conditions
Our terms and conditions of business.
Conditions of Sale
Glass Walls and Doors recommends that it is in your own interests for you read our conditions of sale carefully BEFORE you place an order. You are advised to print and retain these conditions for your records.
If you are a “consumer” under a “distance contract” - as defined by The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 - you may cancel a contract within 14 days, unless the service has already been provided and/or the goods/service are bespoke. Your statutory rights are not affected by our conditions of sale.
If you are a business, any order placed on behalf of your business (if accepted) will not fall under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, as it will be a business to business contract. We refer you also to our General Information and Terms and Conditions of Business below.
An order is not confirmed and accepted until approved by our estimating department, as we need to undertake a full, professional site survey to obtain precise measurements and review any potential access or installation issues. The price we quote includes the supply of materials as described in your order confirmation, survey, delivery and installation.
When you place an order, we require a deposit of £150 + VAT. This covers the cost of the site survey. Please note that our minimum order value is £1500 + VAT. Below this value a small order charge may be added. We will then contact you, normally within 1 working day, to organise the survey. We normally require a minimum of 3-5 working days notice to attend site.
You may cancel the site survey (and therefore your order) at any time up to it taking place and receive a full refund of the £150 + VAT. This may take up to 10 working days to arrive in your account.
When the survey has taken place, we will reconfirm the total price based on the information gathered during the survey. If you decide that you do not wish proceed you may still cancel your order at this point and not incur any further costs. The deposit payment is non-refundable, as this covers the time and expenses incurred carrying out the survey.
If you wish to proceed, we request that you confirm this in writing and ask for the balance of the confirmed price, minus the deposit payment already made. We will then commence manufacture of your order and organise an installation start date. Installation will normally be within 3-4 weeks of receiving your final payment. Please note that because the product is made bespoke to the dimensions measured on site, once we have received your payment and started manufacturing, your order in non-refundable, even if cancelled.
Upon completion of the installation, our fitters will request that you inspect the work and once you are satisfied sign our completion form. If you should subsequently discover a problem with the product or installation we require that you immediately provide written notification and email photographs of the issue, so that we can assess it and make plans to rectify the problem. We will then contact you to organise the snagging work to be completed. Contact us by:
Post: Glass Walls and Doors, 8 Church Street, Carlton, Barnsley, S71 3EY
Phone: 0330 058 0841
Phone: 0330 058 0841
Glass Walls and Doors warrant that our work will be free of defects in material or workmanship for a period of 12 months from completion. If material is found to be defective during the above period, the material shall be repaired or replaced (at Glass Walls and Doors' discretion) free of charge. This warranty shall not be applicable if wilful damage, misuse or improper cleaning/maintenance of the product has contributed to the product failure.
Sometimes, large sheets of glass may contain very small scratches or blemishes. This is normal and is considered acceptable if unobtrusive. We would refer you to the standard visual quality criteria published by the Glass and Glazing Federation (GGF), shown below in the general information section.
Please also refer to the General Information and our Terms & Conditions of Business below. Your statutory rights are not affected.
An online quote and/or order is not confirmed until approved by our estimating department, as prices can vary depending on third party supplier costs outside of our control. We also need to undertake a full, professional on-site survey to obtain precise measurements and review any potential access or installation issues.
If you are happy with our online and written quotation and then place an order with us, we then take payment in two stages.
Stage one is a non-refundable deposit of £150 + VAT, taken at the time of ordering (to cover the cost of our site survey visit).
Stage two is full payment of the balance. We will only take full payment when we have completed a comprehensive on-site survey and re-confirmed our price to you. Only after full payment has been received will the glass be manufactured to size , system manufactured and the installation arranged. We accept payment by bank transfer or cheque.
After payment of the deposit in stage one, we contact you to arrange the survey. We normally require a minimum of 3-5 days notice. During the survey the area must be clear of all obstructions on the floor, walls or ceilings. This includes electrical or data sockets, lights, air conditioning, radiators/heaters, furniture, alarms, smoke detection, ventilation grilles, ductwork, floor boxes, controls and other such items which prevent a clean wall, floor or ceiling fix.
Glass sizes will be determined during the survey, but if you have special requirement this information must be supplied prior to the site survey. Our price is based on straight cut glass. If we determine that raked, notched or shaped glass is required, this will incur an additional 30% shape charge. This is applicable only to those sheets of glass that need to be shaped. If templates are required they will be provided by the customer, or we can template at a cost of £250.00 + VAT.
Uplifting glass may carry an extra cost based on the carry in distance, access to building and floor level. Corridor width must be sufficient to handle the glass. This will be determined during the site survey, but if you are aware of any difficulty in access please let us know before. Other than ground floor installations, we assume that access for materials will be via goods lifts or similar. If this is not possible, a manual carry will be required and a lifter’s fee added to the post survey price confirmation.
A surcharge may be applied to cover additional travelling and accommodation expenses to outlying areas. Please contact us for details of postcodes to which this may apply. Our minimum order value is £1500 + VAT. Below this value a small order charge may be added.
Following the site survey, any variations against the quotation will be notified to you. Should you decide not to proceed following receipt of the re-confirmed price with any variations or site limitations, no further charge will be made. The deposit already paid is non-refundable after a survey has been undertaken, to cover time and travel expended.
If you are happy with our confirmed quotation and make full payment, we will then organise an installation date with you. All works will be carried out during normal working hours (8am-4.30pm Monday to Friday). Out of hours charges will apply outside these times. Site specific Method Statements and Risk Assessments are available on request, following the site survey.
The installation of partitions cannot take place until the site is free of all wet/dusty trades and adjacent works completed. The site must be equally as clean and dust free prior to the application of any manifestation. Failure to ensure this will delay the installation and cannot be deemed to be the responsibility of Glass Walls and Doors and additional charges will be issued.
Installation of base, head & wall track profiles, abutments and door frames will be level and plumb, to facilitate both the measure and installation of the glazing and door sets. Track profiles will be installed straight, using packers where necessary. Any gaps behind track are to be infilled by others. To fix perimeter track profiles and door pivots, we will need to mechanically drill and fix into your floor, ceilings and walls. Our fitters will take the upmost care, but we cannot be held responsible for damage to any concealed services or any resulting damage to the building, decoration, equipment or furniture. The exact positions of pipework and cables etc, must be advised and marked by others prior to us fitting the perimeter track profiles.
We also advise that it is your responsibility to establish the load bearing capacity of any floors or overhead structures onto which this equipment is to be installed. We do not include for any investigation, design or installation. Any necessary above ceiling works to be designed and carried out by others.
Our quotation is based upon you providing free of charge facilities for us to dispose of any materials arising at your site. Alternatively, if it is necessary for us to hire a waste skip, this would be charged at £200 + VAT each, extra to the price quoted. This is based on using an 8 cubic yard size skip. Please inform us prior to work commencing if we will be required to hire waste skips.
Our quotation, acceptance of an order and installation is based on the assumption that you have applied for and received Local Building Regulation approval, where required. We have also assumed that at the enquiry stage you will have informed us of the presence of any Asbestos in any part of your premises and provided us with sight of any Asbestos register, so that we can assess for risk before we commence any work in your building.
All variations to an order or alterations after our site survey are subject to a separate quotation and will require an official instruction.
Any snagging required will commence upon receipt of written notification and emailed photographs. We would make you aware of the following quality guidelines issued by the Glass and Glazing Federation (GGF), which follow the industry standard visual quality criteria that we and our manufacturers adhere to:
“Toughened safety glass shall be deemed acceptable if the following phenomena are neither obtrusive nor bunched: hairlines or blobs; fine scratches not more than 25mm long; minute imbedded particles. Obtrusiveness of blemishes shall be judged by looking through the glass, not at it, when standing at right angles to it on the room side at a distance of not less than 3 metres in natural daylight and not in direct sunlight.The area to be viewed is the normal vision area with the exception of a 50mm wide band around the perimeter of the glass. Pattern ghosting can occur on glasses with a textured finish.”
More information can be found on the GGF website. Please follow this link - www.ggf.org.uk/publication/quality_of_vision.
In rare circumstances toughened glass can be subject to spontaneous breakage at a time long after installation due to nickel sulphide inclusion. No glass supplier can guarantee against this and Glass Walls and Doors cannot be responsible for such an occurrence. To protect against the unlikely event of glass breakage due to nickel sulphide inclusion, the GGF recommendation is to specify a ‘heat soak’ treatment to the glass. This is available to Glass Walls and Doors customers at additional cost.
Terms & Conditions of Business
All offers made by Symphony Services Limited T/A Glass Walls and Doors (the seller), are subject to and conditional upon the terms and conditions expressed hereunder.
The contract between the seller and the buyer shall be on these terms and conditions. The acceptance by the seller of any order from the buyer shall be deemed to incorporate all these terms and conditions. No terms contained in any order or other document of the buyer and no variation or departure from these terms and conditions shall have any force or effect except insofar as the seller has expressly agreed there to in writing. The contract under these terms and conditions between the seller and the buyer shall come into effect at the point of acceptance by the buyer of the seller’s quotation.
1.1 All invoices, unless expressly described otherwise, are net and payment shall be made by the buyer without deferment on account of disputes or cross claims or retention of any sort.
1.2 In the event that the buyer fails to make payment against any invoice by the- due date, then the account so outstanding shall at the seller's option be subject to the addition of interest calculated at an annual percentage rate of 3% above the bank base rate of the HSBC Bank plc, and the said interest shall accrue from the due date of payment until the date when the payment is actually made.
1.3 The prices quoted are exclusive of value added tax. This will be added to the invoice at the rate ruling at the tax point.
2. Retention of title
2.1 The ownership of the materials to be delivered by the seller shall remain with the seller and will only be transferred to the buyer when the buyer has paid all sums owed to the seller. Until the moment of full payment the buyer shall keep the materials in question in trust for the seller and shall store the materials in such a way that they remain at all times identifiable as the property of the seller.
2.2 The seller reserves the right to dispose of the materials until full payment has been made by the buyer. If such payment is overdue in whole or in part the seller may recover or re-sell the materials and may enter the buyer's premises for that purpose.
2.3 Payment shall become due immediately upon the commencement of any act or proceedings in which the buyer's solvency is involved.
2.4 In the event of the materials being sold by the buyer to a third party, the buyer shall hold the proceeds of such sale in trust for the seller until such time as payment in full has been made to the seller.
2.5 If any of the material is incorporated in or used as materials for other goods before such payment, the property in the whole of such goods shall be and remain with the seller until such payment has been made and all the seller's rights hereunder shall extend to those other goods.
3. Variation of price
Unless expressly stated otherwise in the seller's offer, the basis of the prices contained in the offer are the cost to the seller of labour, materials and plant and transport current at the date of the seller's offer and in the event of an increase in any such cost caused by any reason the seller shall be entitled to vary his prices accordingly whether or not such increase was foreseeable by the seller at the date of his offer. The increases in any such cost shall be notified to the buyer by the seller.
4. Site access and working conditions
The seller's offer to provide the necessary labour and plant to fix and erect the materials he is supplying is based upon the provision by the buyer of uninterrupted and unimpeded access to a fully prepared and level work site during normal working hours sufficient to allow continuity of working by the seller's workforce, the provision by the buyer without charge to the seller of adequate electrical power and water for the works and adequate lighting, heating and de-humidification measures to ensure suitable ambient atmospheric conditions are provided and maintained throughout the whole period of execution of the seller's work. The seller reserves the right to charge the buyer for any non-productive labour or any other extra costs incurred by the seller and due to the buyer's failure to comply with this condition. Unless specifically stated, the seller does not include for covering up or protecting his fixed and unfixed materials on site.
5. Site facilities
The buyer shall provide free of charge to the seller all statutory requirements relating to welfare, health and safety of the seller's workforce on site.
6. Design responsibility
Unless expressly stated otherwise in the seller's offer, the responsibility for the design and sufficiency of the work rests with the buyer. The buyer shall indemnify the seller against any extra costs incurred by the seller as a result of design fault.
7. Notice to commence
The buyer will give the seller a written notice of the date upon which the seller's work is to commence on site. This written notice shall be given in sufficient time to enable the seller to obtain the necessary materials and labour to enable a start to be made upon the required date. The notice to commence shall be taken as a warranty by the buyer that the working areas will be in accordance with condition 4 above.
8.1 The seller's offer is subject to the necessary labour and materials being available when required. The seller shall not be liable for any loss or damage whatsoever arising from this cause.
8.2 The seller shall be indemnified by the buyer in respect of all claims arising out of this contract by reason of any act, default or negligence by the buyer, or his servants or agents.
8.3 The buyer warrants that he has obtained all necessary licences, permissions, approvals, etc., required by statute or otherwise in regard to the work.
8.4 Any times stated or agreed by the seller for commencement or completion of the work are not of the essence of this contract and the seller shall not be liable for any loss or damage howsoever sustained by the buyer.
8.5 If the seller is prevented, hindered or delayed from carrying out the work by reason of act of god, war, hostilities, civil disturbance, government restrictions or regulation of any kind, strikes or industrial disputes, force majeure or any other cause of whatsoever nature beyond the seller's control the seller shall be under no liability whatsoever to the buyer and shall be entitled to cancel the contract or to extend the time for the carrying out of the work.
8.6 Overriding any and all other conditions of this contract the liability of the seller is limited to claims arising from injury to persons and damage to property caused by the negligence of the seller.
If the buyer becomes insolvent or (being a company) makes an arrangement with its creditors or has a receiver appointed or commences to be wound up (other than for the purposes of amalgamation or reconstruction) the seller may without prejudice to any of his rights terminate the contract forthwith by notice in writing to the buyer or any person in whom the contract may have become vested.
10.1 Any dispute arising out of this contract shall be referred to a single arbitrator to be appointed by agreement between the parties or failing such agreement by the president for the time being of the chartered institute of arbitrators upon the application of either party.
10.2 The contract shall be governed by and construed in accordance with English law.
It is the buyer's responsibility to insure the value of fixed and unfixed materials supplied by the seller and lying on site, together with the value of any labour expended by the seller on the site up to and including the date of any loss.