Refund / Returns

Our refund and returns policy.

 
 

How to receive a refund

If you would like to receive a refund for one of our products, please contact us via email or call us directly.
 

Circumstances where we offer returns and refunds

Refunds are offered if we supply the wrong item / spec for the project. Unfortunately, returns are not accepted for any other scenarios because all items are bespoke made and customers are required to sign off on a drawing before manufacturing begins.
 

Timeframe in which we accept returns

As mentioned above, returns are not accepted due to all items being bespoke and customers are required to sign off on a drawing before manufacturing begins.
 

When can I expect a refund?

If we have supplied the wrong item we aim to resolve this issue within 7-14 working days.